Terms & Conditions

1. Introduction

Welcome to Bainsretrosweets.com. By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms, please refrain from using our services.

2. Definitions

• "We", "Us", "Our" refers to Bainsretrosweets.com and its operators.
• "You", "Customer" refers to any person who accesses or makes a purchase through our website.
• "Products" refers to any sweets, gift vouchers, hampers, or related items listed and sold on our website.

3. Ordering & Payments

• Orders are accepted exclusively through our website or by email.
• Payment must be completed in full before orders are dispatched.
• We accept major credit and debit cards via PayPal.
• All prices displayed include VAT where applicable.

4. Shipping & Delivery

• Orders are normally dispatched within 3 working days of payment confirmation.
• We deliver across the UK. International shipping is available to selected destinations; rates are calculated at checkout.
• Delivery times are estimates and are not guaranteed. Delays caused by courier services or customs are beyond our control.
• Customers are responsible for providing accurate and complete shipping details. We cannot be held liable for non-delivery due to incorrect addresses.

5. Returns & Refunds

• Returns are accepted within 14 days of receiving your order, provided the product is unused, unopened, and in its original packaging.
• Personalised items and perishable goods (including sweets and confectionery) are non-returnable unless they arrive faulty or damaged.
• Approved refunds will be processed within 5–7 working days and issued to the original payment method.

6. Liability

• We are not liable for delays, damages, or losses caused by third-party courier services.
• We are not responsible for allergic reactions. Full ingredient and allergen information is provided on individual product pages; customers must review this carefully before purchasing.
• Our total liability for any defective product is limited to the purchase price of that item.

7. Intellectual Property

All content on this website — including images, text, logos, branding, and product descriptions — is the property of Bains Retro Sweets and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written permission.

8. User Conduct

By using our website, you agree not to:

• Misuse our website in any way, including hacking, fraudulent transactions, or attempting to disrupt service.
• Use our website for any unlawful purpose.
• Post offensive, defamatory, or misleading reviews or content.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Scotland. Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the Scottish courts.

10. Contact Us