Frequently Asked Questions

We offer a wide range of traditional Scottish and British retro sweets, including Chelsea Whoppers, MB Bars, Lucky Tatties, Cola Cubes, Soor Plooms, Kola Kubes, Edinburgh Rock, and many more favourites from your childhood. Every sweet is carefully sourced and hand-weighed with love.

Yes! We provide worldwide delivery, so you can enjoy our delicious sweets no matter where you are. From Edinburgh to Edmonton, we ship across the globe in sturdy, retro-styled packaging that keeps your treats safe and sound.

UK orders typically arrive within 3–5 business days. International shipping times vary depending on your location, but generally take 7–14 business days. You'll receive tracking information as soon as your order is dispatched so you can follow your sweet parcel every step of the way.

Absolutely! We are located at 37 Grassmarket, Edinburgh. Come by and experience our charming retro sweet shop in person — step back in time with jars upon jars of colourful, nostalgic treats. Our friendly staff are always happy to help you pick the perfect mix.

Yes! We offer gift vouchers in various amounts, making them the perfect present for sweet lovers of all ages. Whether it's a stocking filler or a birthday surprise, a Bains gift voucher lets someone special choose their own favourites.

We accept all major debit and credit cards, PayPal, and Apple Pay. All transactions are securely processed and encrypted, so you can shop with complete peace of mind.

Because our products are perishable food items, we generally do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours with a photo and we will make it right with a replacement or refund.

Many of our sweets are suitable for vegetarians. We are working hard to expand our vegan range too. Each product page lists dietary information — look for the vegetarian and vegan badges. If you have any questions about specific ingredients, feel free to drop us a message.